Quantum Voice / Poly - Quick Reference Guide
January 2024 Quantum Telecom Inc.
Blind Transfer
A Blind (or unannounced) Transfer takes place when you transfer a call to
someone else without announcing the call first.
To conduct a blind transfer while on an active call:
1. Press the Transfer button or softkey.
2. Press the Blind softkey.
3. Dial a number or choose a contact for from the call list or directory.
The call is immediately transferred.
Consulted Transfer
A Consulted (or announced) Transfer is performed when you announce the
call to the recipient prior to transferring the call.
To conduct a consisted transfer while on an active call:
1. Press the Transfer button or softkey.
2. Enter the destination to which you wish to transfer the call.
3. Press the Send softkey. The caller is automatically placed on hold.
4. Once the receiving party answers, announce the call.
5. To complete the transfer, press the Transfer button or softkey again.
Direct-to-Voicemail Transfer
A Direct-to-Voicemail Transfer is performed when you wish to transfer a call
directly to another user’s voicemail.
To conduct a Direct-to-Voicemail Transfer, while on an active call:
1. Press the Transfer button or softkey. The caller is automatically
placed on hold.
2. Enter Star (*), Star (*), and then the Extension.
3. Press Transfer again to complete the voicemail transfer.
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