Quantum Voice / Poly - Quick Reference Guide
January 2024 Quantum Telecom Inc.
Hold
To put an active call on hold:
1. Press the Hold button or the Hold softkey.
2. To resume the call, press the Hold button again or
the Resume softkey.
Note: Calling parties put on hold will hear music while they wait for you to
return to the call.
Mute
To place a call on mute, while on an active call, press the Mute button. To
unmute a caller, press the Mute button again.
Do Not Disturb
The Do Not Disturb feature is used to send all incoming calls directly to
Voicemail. To enable Do Not Disturb, from the main screen, press
the DND softkey.
Once Do Not Disturb is enabled, calls cannot be received until you disable the
feature. To disable this feature, repeat the previous steps.
Note: The Do Not Disturb button may work differently, depending on how your
extension has been configured by your administrator.
Three-Way Conference Call
To initiate a Three-Way Conference Call, while on an active call:
1. Press the More softkey.
2. Press the Conference softkey. The first call is then held.
3. Dial the second number.
4. When the second party answers, press the More softkey.
5. Press the Conference softkey again to connect the calls.
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