Polycom SoundPoint IP 321 Quick Reference Guide

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CALNET 3: AT&T Voice DNA
Quick reference guide – Polycom SoundPoint IP 321 / 331
Call forwarding
Enable call forwarding
 When your phone is idle, enter:
*72 Call Forwarding Always
*92 Call Forwarding No Answer
 Enter the forward-to number.
 Press the Dial button.
 Listen for the voice prompt that confirms
Call Forwarding is turned on.
Note: The forward-to number can be an
extension or any 10-digit phone number.
Disable call forwarding
 When your phone is idle, enter:
*73 Call Forwarding Always
*93 Call Forwarding No Answer
 Press the Dial button.
 Listen for the voice prompt that confirms
Call Forwarding is turned off.
Do not disturb
The do not disturb option prevents incoming calls
from ringing. The line indicator will not flash. Calls
will go directly to voicemail, if no other forwarding
has been configured. A large X will be shown in the
graphic display window. “Do Not Disturb” appears in
the display window.
Enable / Disable:
 Press the Menu button.
 Select Features.
 Select Do Not Disturb.
 Select Enable or Disable, as appropriate.
Notes:
You can still make outgoing calls as normal. This
feature is activated for the phone as a whole,
and not by individual line.
On a shared line, your phone will not ring, but
the line will blink and you or someone else can
answer the call.
Callers soft key
The Callers soft key displays a list of received calls.
Retrieve call list:
 Select the Callers soft key.
 Use the display control keys to scroll up /
down through the list.
 Select the Dial button to place the call.
Call List
The phone maintains up to 99 instances of:
 Received calls
 Placed calls
Retrieve call list:
 Select the Menu button.
 Select Features and then choose Call List.
 Use the display control keys to scroll up /
down through the list.
 Select the Dial button to place the call.
Note: If power is lost to the phone or the phone is
rebooted, the call lists will be erased on the phone.
Contact Directory
The phone maintains up to 99 contacts, entered by the
user.
Add new contact:
 Choose the Directories button.
 Select Contact Directory.
 Select New entry.
 Enter information using the dial pad.
 Select Save soft key.
Modify current contact:
 Select the contact you wish to change.
 Select appropriate soft key (Edit or Delete).
 Select Save soft key when complete.

Polycom SoundPoint IP 321 Specifications