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Appendix C. Troubleshooting

1. Wh

y is the LED indicators on the camera keep on flashing in sequence?

This is due to the IP Camera being disconnected from the Internet. Please ensure your Ethernet or Wifi connection

are setup properly and check if you have an Internet connection.

2. How many users can access to my IP Camera?

The

IP Camera can allow up to 20 users access simultaneously

3. What is the video compression format for my IP Camera?

The video is compressed using the H.264 compression technology, which is a very high efficient compression

standard

and optimized for Internet streaming.

4. What is the viewing angle of the pan and tilt control?

Pan viewing is 180° (-90°~90°) and Tilt viewing is 90° (0°~90°) . The camera lens viewing angle is about 66°.

5. If I have more than

one IP Camera, where can I multi-view all the camera video at the same time.

Please use LiveView program to do multi-viewing. LiveView can support up to 36 display

windows.

6. Can I view the IP Camera image from other web browser like Firefox or Safar

ActiveX is a Microsoft technology that is used to add functionality to Windows programs. It is only available on

Microsoft Internet Explorer (IE) web browser. Below is guide to setup ActiveX for IE.

i. Click to Control Panel > Internet Options, Internet Properties will be prompted.

ii. Select Security tab

iii. Click on Custom Level button, Security Settings - Internet Zone wil

l be prompted.

iv. Scroll the list of settings to Download unsigned ActiveX controls and click either Prompt or Enable.

v. Click OK button on the Security Settings - Internet Zone window,

vi. A warning message will be prompted, click Yes to confirm.

vii. Click OK button on the Internet Properties to confirm all settings and Internet Properties window will be

closed automatically.

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PROLiNK PIC1007WP User Manual

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