25
Care Instructions
CARING FOR YOUR WATER HEATER
Service Error Code Chart
Your water heater has an electronic diagnostic system
built into it. When the water heater finds a problem, it
displays an error code in the LED display on the remote
control. The following chart lists the error codes along
with their possible problem and solution. Using this
chart may help you diagnose and/or fix a problem you
may be experiencing. Please refer to this chart before
calling for service assistance.
DANGER: Shock Hazard – Make certain
power to the water heater is OFF before removing
protective cover for any reason. Electric shock will
cause death or serious personal injury.
WARNING: For Your Safety, DO NOT
attempt repair of electrical wiring, gas piping,
remote control, burners, vent connectors, or other
safety devices. Refer repairs to a qualified service
technician.
When an error code is displayed:
Turn off all the hot water faucets.
Turn off the water heater by pressing the POWER
ON/OFF button on the remote control.
Wait about 5 minutes; then restart the water heater
by pressing the POWER ON/OFF button.
Turn on a hot water faucet and recheck the remote
control display.
If the error code remains in the display:
1. Turn off the hot water faucet.
2. Turn off the water heater.
3. Follow the error code chart information.
4. Restart the water heater, turn on a hot water
faucet, and recheck the remote control display.
If the error code is still shown:
1. Turn off the hot water faucet.
2. Turn off the water heater.
3. Make note of the displayed error code and call
for service assistance. See “Call for Assistance”
section on page 26.
NOTICE: If the displayed error code is not listed
in the chart, immediately turn off the water heater and
call for service assistance.
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