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Troubleshooting
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Information codes
If the dryer fails to operate, you may see an information code on the display panel. To determine what you
should do, check the list of codes in the table below, and then try the suggested actions.
Information code Meaning Action
Door is open Operating the dryer with the door open.
• Make sure the door is properly
closed.
• Make sure laundry is not caught in
the door
FC Invalid power source frequency.
• Try restarting the cycle.
• If this information code remains,
contact a Samsung service center.
AC
Electronic control problem (Invalid
Communication).
Contact a Samsung service center.
9C1
The electronic control needs to be
checked.
• Check if power cord is connected
properly.
• Check if the electrical outlet is
working properly.
• If the information code remains,
contact a Samsung service center.
tC
The Thermistor1 resistance is very low
or high.
• Check for a clogged lint screen.
• Check if the vent system is
restricted.
• If this information code remains,
contact a Samsung service center.
tC5
The Thermistor2 resistance is very low
or high.
• Check for a clogged lint screen.
• Check if the vent system is
restricted.
• If this information code remains,
contact a Samsung service center.
dF Incorrect door switch. Contact a Samsung service center.
If any information code keeps appearing on the display, contact a Samsung service center.
DV6900B_SimpleUX_WEB_Heatpump_EN.indd 56 2022/8/30 17:02:05
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