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frequently asked questions
chapter 6: frequently asked questions
Please visit our website, www.segway.com, for a complete list of up-to-date frequently asked questions and answers.
Can the Segway HT climb stairs?
You should not attempt to ride the Segway HT up or
down stairs. Use Power Assist Mode as described in the
Riders’ Guide and the Safety Video.
How often should I check the air pressure in the tires
on the Segway HT?
Check tire inflation pressure regularly, at least monthly
(see page 19). The air pressure in the tires should be
set at the pressure stated on the wheel label near the
inflation valve (not the pressure stated on the tire
sidewall).
What type of maintenance does the Segway HT require?
The Segway HT requires very little maintenance. Check
your tire inflation pressure regularly, at least monthly
(see page 19). Charge your Batteries as described in
this manual (see page 24). Check to make sure your
Segway HT has no loose parts. Gently clean with soap
and water. Gearboxes require no maintenance and are
sealed. No component of the Segway HT requires
lubrication.
How do I get a replacement Key?
Make a note of your Key Code and Segway HT Serial
Number (see page 4). Contact Segway Customer
Operations at 1-866-4SEGWAY (1-866-473-4929) to
order replacement Keys.
What can I use to clean my Segway HT?
Use soap and water. See page 41. Please refrain from
using products which protect and shine rubber, plastic,
and vinyl surfaces, as these products may impact tires
traction. Avoid getting water in the Charge Port. See
“Avoid Submersion” on page 20.
How should I dispose of my old batteries?
Segway encourages you to help preserve our
environment by properly disposing of your Segway HT
Battery Packs. Refer to specific instructions on your
Battery Warning Label, or check with an Authorized
Segway Dealer to find the nearest location. For a list of
Dealers, visit www.segway.com.
What is the noise my Segway HT makes while I’m just
standing still?
Just like you hear a fluorescent light buzzing, the effect
of the electricity moving through the Segway HT parts
(circuit boards, motors) results in the sound you hear.
Can I charge my Segway HT in countries where the
power is at different voltages?
Yes, as long as the voltage is between 100 and 240 V,
and 50 to 60 Hz AC (this covers most of the Americas,
Europe and Asia). You might need an adapter at the end
of the Power Cord that goes into the wall outlet.
Alternatively, you can use a standard International
Electrotechnical Commission (IEC) cord (typically used
for computers and monitors) designed your location.
The adapters and IEC cables can be found at most
electronic stores.
Are there accessories available for my Segway HT
such as bags, locks, lights, horns, and reflectors?
Yes, there are many accessories available. Please visit
www.segway.com or contact an Authorized Segway
Dealer. For a list of Dealers, visit www.segway.com.