en Trouble shooting
48
3 Trouble shooting
Tr oubl e shoot i ng
Faults often have simple explanations.
Before calling the customer service,
please refer to the fault table and
attempt to correct the fault yourself.
Please read through the safety
information at the beginning of these
instructions.
Fault table
Problem Cause Solution
The appliance no longer
responds.
Fault in the appliance. Pull out the mains plug, wait
10 seconds, plug back in.
Coffee or milk froth quality var-
ies considerably.
Build-up of limescale in the
appliance.
Descale the appliance in accordance
with the instructions.
The individually selected
per-cup quantity is not reached.
Coffee dispensing slows to a
trickle or stops completely
The grinding level is too fine. Set a coarser grinding level.
Heavy build-up of limescale in
the appliance.
Descale the appliance as described in
the instructions.
Air in the water filter. Immerse the water filter in water until
no more air bubbles escape; insert the
filter again.
The appliance is soiled. Clean the brewing unit or run the
"Calc'nClean" service programme.
Residues of descaling agent
are blocking the water tank.
Clean the water tank thoroughly.
The coffee strength is set too
high.
Reduce the coffee strength.
No milk froth is produced. / The
quality of the milk froth varies.
The quality of the milk froth
depends on the type of milk or
the plant-based alternative
used.
Optimise the result by selecting your
milk or plant-based alternative as
appropriate.
The milk frother is soiled.
The milk frother is not inserted
in the milk.
Clean the milk frother in the dish-
washer.
Use more milk, check whether the milk
frother is inserted in the milk. Slide the
outlet system right down.
Heavy build-up of limescale in
the appliance.
Descale the appliance as described in
the instructions.
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