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PROBLEM SOLVING GUIDE
PROBLEM CHECK POINT POSSIBLE SOLUTION
Vacuum will
not operate
Battery charge Charge the battery
Battery installation Install battery correctly
Vacuum, wand and floor
nozzle connection
Assemble wand and floor nozzle
correctly to vacuum
Vacuum will
not pick-up
dirt or suction
power
is weak
Full or clogged dust cup Empty dust cup
Worn brushroll Replace brushroll
Clogged floor nozzle Check for clogs
Clogged wand Check for clogs
Wand not inserted fully
to vacuum
Insert wand fully to vacuum
Dirty Filter Replace filter
Brushroll does
not turn
Brushroll Clean the brushroll
Dirt escaping
from vacuum
Full or clogged dust cup Empty dust cup
Filter not installed
correctly
Install filter correctly
Puncture in filter Replace filter
How to Contact Your Authorized Retailer
Any other service should be performed by an Authorized Retailer. To locate your
nearest Authorized Retailer, visit SimplicityVac.com or call 888-974-6759.
Key Replacement Parts
• Genuine HEPA Media Filter: SF65
For Best Performance
• Keep machine and all accessories clean and in good operating condition.
• Empty dust cup frequently and clean or replace the filter routinely.
• Always use genuine filters and parts, as use of other products may result in poor
cleaning or filtration performance. Simplicity Vacuum filtration products are
designed for maximum performance.
• Store machine carefully in a dry area.
• For optimum cleaning performance and safety, follow your owner’s manual.
Troubleshooting
WARNING! To reduce the risk of electrical shock or injury from moving parts, turn off
the vacuum and remove battery before servicing or cleaning.
CAUTION! To reduce the risk of electric shock, do not handle plug or appliance with
wet hands.
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