Sony XR-65A90J User Manual

TROUBLESHOOTING
19
Triage Chart
Before you make the service call…
1. Confirm the symptom from the customer.
2. Select that symptom from the chart.
3. Bring all the boards and cables listed for that symptom.
4. Follow the troubleshooting charts in the technical guides to isolate the board.
5. Chart Color Code
RED DOT: Most likely defective part
BLUE TRIANGLE: Secondary possible defective part
GREEN SQUARE: Tertiary possible defective part
BLACK TEXT: Board that may correct the symptom
Chassis : AS Segment
No
Power
Remote Network Audio
Smart
Core
Bluetooth
(BT)
2 3 4 5 6 7 8
TU_DEMO
D
TU_DEMO
D_I2C
TCON_ER
R
FRCTC_I2
C
AUD_ERR
_I2C
4KPQ_ER
R_I2C
TEMP_ER
R_I2C
EARC_ER
R_I2C
8KBE_CO
M_ERR
AMB_ERR
_I2C
No White
Power LED &
does not
reponse to
remote (Dead
Set)
Stationary
colored lines
or dots
No video One
of Inputs
NO RF input
No video all
Inputs
No Remote
Cannot
connect to
Wireless
Network
No Audio
Smart Core no
LED (Set is
still alive)
Bluetooth /
One Step
Remote (OSR)
can't connect
B* Board   ■
■
■
●
     ▲          
G* Board   ■
■
▲   
H* Board 
●
  
Actuater
(Panel module)
 
Speaker
(Sub woofer)
 
Wifi & BT Module  
V By One FFC   
Tcon
(Panel module)
▲  
■
OLED Panel
(Panel module)
●
▲
 ▲ 
■
TSP Board 
Power Power
Panel
module
Panel
(Communicati
on)
Panel
Power TEMP 4KBE
Audio
Tcon
Power Tcon
Problem
Reference
Symptoms - Shutdown. Power LED
blinking red diagnostics sequences
Symptoms - no shutdown
Error log record only
Video
- missing or distorted
Main Board
Power Board
Receiver Board
SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE
19
SYSSET
2021/02/0423:38:48(GMT+09:00)

Sony XR-65A90J Specifications

General

Screen Type	oled
Color	black
Wall Mount	300mm x 300mm
Features	explore the sony 65" options
Tuner	digital
Screen Size	64.5 inches, 65 inches
Resolution	4k (2160p)
Refresh Rate	120hz
Closed Captioning	yes
Motion Enhancement	xr motion clarity
HDR	yes
HDR Format	hdr 10, hybrid log-gamma (hlg), dolby vision
Built-In Speakers	true, front firing
Surround Sound	dts digital surround
HDMI Ports	4
HDMI 2.1 Ports	2
HDMI ARC Ports	yes
USB Ports	3
USB 2.0 Ports	2
Ethernet	yes
RF Antenna	yes
Bluetooth	true, 4.2
Network	built-in wi-fi
Digital Optical Audio Outputs	1
Component Video Inputs	0
Composite Video Inputs	1
DVI	0
SmartTV	google tv
Streaming Services	paramount+, disney+, hbo max, hulu, netflix, prime video, showtime, starz, sling tv, youtube, peacock
Smart Applications	amazon alexa, google assistant
Voice Assistant	amazon alexa, google assistant
Remote Control	voice control
3D	no
Power Consumption	228 kilowatt hours
Depth with Stand	12.5 inches
Height with Stand	32.87 inches
Width with Stand	59.25 inches
Net Weight with Stand	54.2 pounds
Depth without Stand	1.62 inches
Height without Stand	32.87 inches
Net Weight without Stand	49.6 pounds