Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM5
Charging time is too long.
When charging with a computer, check that the headset and the computer are directly connected, and not via a USB
hub.
Check that you are using a commercially available USB AC adaptor capable of supplying an output current of 1.5 A
or more.
Check that you are using the supplied USB Type-C cable.
It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F).
Efficient charging may not be possible beyond this range.
Restart the computer and try the USB connection procedure again in cases other than those stated above.
Related Topic
Charging the headset
5-035-396-11(1)
Copyright 2022 Sony Corporation
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