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Troubleshooting
If you encounter problems while using the product, use the troubleshooting information to
help determine the problem and find possible solutions.
General problems
Problem Solution
I've forgotten the Wi‑Fi password.
•Log in to the web UI, then go to Devices Settings >
Wi‑Fi Settings > SSID Settings > Display Password,
and find the current Wi‑Fi password.
•Or you can also simultaneously press the power
button and WPS button for 3 seconds to restore the
device to its factory settings.
How do I change the Wi‑Fi name
and password?
1. Log in to the web UI.
2. Go to Devices Settings > Wi‑Fi Settings > SSID
Settings.
I can't find the Wi‑Fi name on my
wireless device.
•Make sure the Wi‑Fi signal LED is solid blue.
•Refresh the available network list on your wireless
device.
How do I set a new PIN code for my
SIM card?
1. Log in to the web UI.
2. Go to Settings > PIN Code Settings.
3. Enable PIN Code Operation, and enter a new PIN
code.
4. Click Apply.
Where can I find the device name
and firmware version?
Log in to the web UI. You can find the related
information on the home page.
Web UI problems
Problem Solution
How can I access the web UI?
1. Open the web browser, and go to http://192.168.1.1.
2. Enter the login information as required. Find the
default login information on the label inside your
CPE.
I can’t log in to the web UI.
•Make sure 192.168.1.1 is entered correctly in the
web browser.
•Make sure the CPE is powered on.
•Check whether the device is connected to the CPE
network properly.
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