20
For Tempur-Pedic customer service call: U.S. 1-844-309-3597 | Canada: 1-800-887-4321 | México: 01-722-273-1810
troubleshooting
• Check under the bed base to verify that the wired connections are secure and that there are no cords or bedding
obstructing the movement of the base.
• Check to ensure the LED light is illuminated on the control box. If there is no light, verify that the input and power
cords are properly connected.
• Unplug the base for 60 seconds to reset the electronic components.
• Plug bed base into a dierent electrical outlet, or test current outlet with another working appliance (a grounded,
electrical surge protector is recommended).
ADJUSTABLE BASE
If your issue is not resolved by following the instructions above, please locate the serial number on the warranty card
or back of the remote control and call the customer service team for your region.
REMOTE
Sleeptracker-AI
®
If one or more functions on the bed base have stopped operating:
• Ensure that your remote batteries are properly installed or do not need replacing.
• Ensure Child Lock feature is not enabled. See page 13 for more information.
• Ensure that the remote control is paired to the bed base.
• For support with Tempur
®
Sleeptracker-AI
®
Monitor please open the Tempur
®
Sleeptracker-AI
®
App and select
Menu > Help > Contact Support or email support@sleeptracker.com
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