Trouble Shooting
Problem Possible cause Solution
The appliance doesn’t
work
Charge the battery
No power
The suction mouth is blocked
The battery is still connected to
the adaptor
Check and remove blockages
Clean the brush roller
Abnormal motor sounds
Remove blockages
Battery can not be
charged
Red light blinking
Remove the adaptor and insert
correct adaptor again
Dustbin and filters are full of dust
The brush roller is wrapped by
hairs or fibers
The pre filter is not installed Install the pre filter
Remove blockages
The appliance is blocked
(such as tube, suction mouth or
some other part)
The appliance is blocked
(such as tube, suction mouth or
some other part)
Clean the dustbin and filters
Disconnect the battery from
the adaptor
Weak suction power
The adaptor is not correctly
inserted or the adaptor is not
designed for Tineco A10
The appliance is blocked or the
brush roller is wrapped by hairs
or fibers
Stop the appliance, remove
blockages or clean the brush
roller
The battery is out of power or
overheated
Charge the battery or let it
cool down
Pink light blinking
The filters or the suction mouth is
blocked
Clean filters or remove
blockages
Note:
In any other case or if the solution explained above did not solve the problem, please contact us
at support.uk@tineco.com or visit our website www.tineco.com for further support.
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