23
Service
Your Tripp Lite product is covered by the warranty described in
this manual. For more information on warranty service, visit
www.tripplite.com/support. Before returning your product for service,
follow these steps:
1. Review the installation and operation procedures in this manual
to ensure that the service problem does not originate from a
misreading of the instructions.
2. If the problem continues, do not contact or return the product to
the dealer. Instead, visit www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support
and click the Product Returns link. From here you can request a
Returned Material Authorization (RMA) number, which is required
for service. This simple on-line form will ask for your unit’s
model and serial numbers, along with other general purchaser
information. The RMA number, along with shipping instructions
will be emailed to you. Any damages (direct, indirect, special or
consequential) to the product incurred during shipment to Tripp
Lite or an authorized Tripp Lite service center is not covered under
warranty. Products shipped to Tripp Lite or an authorized Tripp Lite
service center must have transportation charges prepaid. Mark the
RMA number on the outside of the package. If the product is within
its warranty period, enclose a copy of your sales receipt. Return the
product for service using an insured carrier to the address given to
you when you request the RMA.
19-04-283-9338A1.indb 23 5/2/2019 3:49:34 PM
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