1. Procedure for repairs
ShouldyouexperienceanyfaultsorbreakdownsonyourTrojanequipment,pleaseadheretothefollowingprocedureto
have the fault rectified speedily and professionally.
• Donotreturntheproducttothestore*
• Call0861 Trojan (0861 876526) to log the faulty product (under warranty or out of warranty)
• Theoperatorwilltryidentifythefault,andwillbookaserviceteamcallout.
• Theserviceteamwillcallyoutoagreeadateandtimetocollectthefaultyproduct.
• Itemsrepairedinourservicecentrewillbereturnedtoyourhomeonanagreeddateandtime.
* Note:
Should you live in an outlying area, it may be neccessary to return the product to the store nearest to you. Our service
operator will advise you of your repair procedure.
2. Cost of Repairs
2.1 Under warranty
• Anyitemsstillunderwarrantywillberepairedfreeofcharge,aslongasitcomplieswiththe
termsandconditionsofthewarranty.(referto“warranties”sectioninthismanual)
• AnyitemsthatneedtoberepairedthatareNOTcoveredinthewarrantywillbeforthe
consumer’sexpense.Aquotefortherepair/replacementoftheseitemswillbeprovidedtothe
consumer for approval prior to repairs being conducted.
2.2 Out of Warranty
• Anyitemsthatneedtoberepairedoncethewarrantyhasexpiredwillbefortheconsumer’sexpense
including call out fees. A quote for the repair/replacement of these items will be provided to the
consumer for approval prior to repairs being conducted.
13. TrOJan rePaIrS PrOCeDUre