TSC PRINTRONIX AUTO ID TC200 Series User Manual

49
7. TroubleShooting
Problem
Possible Cause
Recovery Procedure
Power indicator does not illuminate
* The power cord is not properly
connected.
* Plug the power cord in printer and outlet.
* Switch the printer on.
TSC Console shows “Head Open”.
- The LCD shows “Carriage Open”.
* The printer head is open.
* Please close the print carriages.
TSC Console shows “Ribbon Encoder
Err.”
- The LCD shows “No Ribbon”.
* Running out of ribbon.
* The ribbon is installed incorrectly.
* Supply a new ribbon roll.
* Please refer to the steps on section 3.3 to re-install the
ribbon.
TSC Console shows “Out of Paper”.
- The LCD shows “No Paper”
* Running out of label.
* The label is installed incorrectly.
* Gap/black mark sensor is not
calibrated.
* Supply a new label roll.
* Please refer to the steps on section 3.4 to reinstall the
label roll.
* Calibrate the gap/black mark sensor.
TSC Console shows “Paper Jam”.
- The LCD shows “Paper Jam”
* Gap/black mark sensor is not set
properly.
* Make sure label size is set properly.
* Labels may be stuck inside the printer
mechanism.
* Calibrate the media sensor.
* Set media size correctly.
* Remove the stuck label inside the printer mechanism.
- The LCD shows “Take Label”.
* Peel-off function is enabled.
* If the peel-off module is installed, please remove the
label.
* If there is no peel-off module in front of the printer,
please switch off the printer and install it.
* Check if the connector is plugging correctly.
Not Printing
* Check if interface cable is well
connected to the interface connector.
* Check if wireless or Bluetooth device is
well connected between host and
printer.
* The port specified in the Windows driver
is not correct.
* Re-connect cable to interface or change a new cable.
* If using serial cable,
- Please replace the cable with pin to pin connected.
- Check the baud rate setting. The default baud rate
setting of printer is 9600,n,8,1.
* If using the Ethernet cable,
- Check if the Ethernet RJ-45 connector green LED is
lit on.
- Check if the Ethernet RJ-45 connector amber LED is
blinking.
- Check if the printer gets the IP address when using
DHCP mode.

TSC PRINTRONIX AUTO ID TC200 Series Specifications

General

Brand	TSC
Model	PRINTRONIX AUTO ID TC200 Series
Category	Printer
Language	English