◼ Sensor sensitivity is not set properly.
◼ The media sensor is covered with dust.
◼ Calibrate the sensor by Auto Gap or Manual Gap options.
◼ Clear the GAP/Black mark sensor by blower.
◼ Printhead pressure is incorrect.
◼ Ribbon installation is incorrect.
◼ Media installation is incorrect.
◼ Print density is incorrect.
◼ Media feeding is incorrect.
◼ Please refer to the chapter 4.
◼ Please set the suitable density to have good print quality.
◼ Make sure the label guide touch the edge of the media
guide.
RTC time is incorrect when reboot
the printer
◼ The battery has run down.
◼ Check if there is a battery on the main board.
The left side printout position is
incorrect
◼ Wrong label size setup.
◼ The parameter Shift X in LCD menu is
incorrect.
◼ Set the correct label size.
◼ Press [Menu] →[Setting] → [Shift X] to fine tune the
parameter of Shift X.
The printing position of small label
is incorrect
◼ Media sensor sensitivity is not set properly.
◼ Label size is incorrect.
◼ The parameter Shift Y in the LCD menu is
incorrect.
◼ The vertical offset setting in the driver is
incorrect.
◼ Calibrate the sensor sensitivity again.
◼ Set the correct label size and gap size.
◼ Press [Menu] →[Setting] → [Shift Y] → to fine tune the
parameter of Shift Y.
◼ Set the vertical offset in the driver if you’re using
BarTender.
LCD panel is dark and keys are not
working
◼ The cable between main PCB and LCD
panel is loose.
◼ Check if the cable between main PCB and LCD is
secured or not.
LCD panel is dark but the LEDs are
light
◼ The printer initialization is unsuccessful.
◼ Turn OFF and ON the printer again.
◼ Initialize the printer.
Ribbon encoder sensor doesn’t
work
◼ The ribbon encoder sensor connector is
loose.
Ribbon end sensor doesn’t work
◼ The connector is loose.
◼ The ribbon sensor hole is covered with
dust.
◼ Check the connector.
◼ Clear the dust in the sensor hole by the blower.
◼ The connector is loose.
◼ Plug in the connect cable correctly.
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