10 TROUBLESHOOTING
Troubleshooting
The following is a list of issues, along with the possible cause(s), that the oven may be experiencing. Please
attempt the recommended resolution before calling Customer Support (800.90TURBO, +1 214.379.6000)
or your Authorized Distributor.
If any issue occurs that is not listed below, contact Customer Support (800.90TURBO, +1 214.379.6000).
CAUTION: Food, oven door, and oven cavity are hot!
Issue Possible Cause(s) Resolution
No power to
oven.
- Oven is not plugged in.
- Main circuit breaker is tripped.
- Plug oven in.
- Verify wall circuit breaker is on. Reset
breaker and then power oven back on.
Oven is not
warming up
properly.
- Oven is in the Off state.
- Oven has been switched off at
the main circuit breaker.
- High-limit thermostat tripped.
- Press the “On/Off” key.
- Turn the oven off and unplug the oven
– leave for two minutes. Re-plug
in the oven, switch on the isolator/main
power supply, and press “On/Off” key.
- Press the button located in the back-
left corner on the base of the oven to
reset the high-limit thermostat.
Oven is not
cooking properly.
- Oven is not clean.
- Incorrect Time Preset was
selected for the product.
- Temperature is not correct.
- Product was not cooked from
correct starting state (for
example, chilled or frozen).
- Clean the oven following the instructions
on page 5.
- Check to make sure correct Time Preset
was selected for the product.
- Check to make sure Temperature is set
correctly.
- Ensure product was in the correct state
before being placed in the oven.
Er1, Er2, or Ht
Error Codes
- Defective component. - Contact TurboChef for service.
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