TROUBLESHOOTING
MS240/241 Manual 21
Most problems that you might encounter with your reader can be
solved using the following procedures:
Test the scanner on other ports. Unitech products are built to
the highest standards, and a perceived reader malfunction may
actually be a malfunction in the host computer.
Test the reader on the host’s other ports if possible or, if neces-
sary, on other systems to verify that the problem is actually in the
reader, and not in the host computer.
Reset to Factory Default. While the Reader Configuration
Manager program is active, click the “new file” icon (see page 4)
and the “download to reader” icon (see page 4) to reset your
reader back to factory default.
Caution: This procedure will erase special configurations that
you would have created. You might want to save them first.
Try reading other cards. If your reader can read other cards,
but cannot read your particular card, first check to see if other
cards from the same issuer have similar problems.
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