MS240/241 Manual22
Problems and Solutions
Problem: No output from reader.
If the reader appears to read ( beeps after a swipe),
but does not output data, try reading into a word
processor application or Notepad session to see if
it’s a software problem.
Try the reader on other ports to see if it’s a com-
puter port problem.
If your reader is connected by RS232 interface,
make sure that the correct com port is selected.
Test your reader in HyperTerminal, making sure that
“Bits per second” = 9600, “Data bits” = 8, “Parity” =
None, “Stop bits” = 1, and “Flow control” = None.
Problem: Reader Configuration Manager cannot upload or
download.
Reader Configuration Manager can currently upload
and download only in the Windows operating
system (NT excluded).
If you have a different OS, or the download function
doesn’t work, install RCM on a different Windows-
based (NT excluded) computer and try uploading/
downloading from it.
Problem: Reader reads properly, but bank cannot accept
credit card information.
At least 90% of the time, banks require only unadul-
terated Track II input to process a credit card
transaction.
If this does not solve the problem, have your POS
software developer swipe a working credit card
through a properly configured reader directly into a
text editor (Notepad works great). Have them X out
the sensitive info if necessary and send you the text
file. Compare this data string with yours, using the
information on page 10 in this manual to determine
what the problem might be.
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