WARNING: To reduce the risk of personal injury, unplug the steam stick before performing
maintenance or trouble shooting checks.
Is there an accessory missing?
• Check the Parts Overview page in the guide to
make sure the part is definitely included in
your unit.
• If the part is missing we’re here to help. Simply call
us on: 0844 412 8455
The steam stick cleaner has no power?
• Unit may not be plugged into the electrical outlet
correctly, ensure the plug is pushed in securely.
• The electrical outlet may not be working properly,
check the fuse or breaker, or consult an electrician.
• The power cord may be damaged, if it is it must be
replaced by the manufacturer or Vax authorised
agent in order to avoid invalidating the guarantee.
• When in use if the green light goes off the unit may
be re-heating. The light should only take 1 minute
before this comes on again.
What do I do if an accessory/the unit has become
damaged or broken?
• Visit vax.co.uk for parts and spares.
• Please call our Careline to purchase new spares or
order a replacement.
Why is the steam stick not producing steam?
• There may be no water in the tank; please refer to
the operation section.
• Hard water filter may be clogged and may need to
be replaced. See maintenance section.
• Steam path may be blocked, refer to cleaning
blockages section.
Why won’t the cleaning pad pick up dirt?
• The cleaning pad may already be saturated with dirt
and needs washing, please refer to the maintenance
section.
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