14
Troubleshooting
To keep the warranty valid, never try to repair the system yourself. If you encounter problems when
using this unit, check the following points before requesting service.
No power
- Ensure that the AC cord of the apparatus is properly connected .
- Ensure that there is power at the AC outlet.
- Press standby button to turn the unit on.
Remote control does not work
- Before you press any playback control button, first select the correct source.
- Reduce the distance between the remote control and the unit.
- Insert the battery with its polarities (+/-) aligned as indicated.
- Replace the battery.
- Aim the remote control directly at the sensor on the front of the unit.
No sound
- Increase the volume. Press Volume Up on the remote control or on the right side of the soundbar.
- Press MUTE on the remote control to ensure the soundbar is not muted.
- Press source buttons to select a different input source.
- When using either of the Digital inputs, if there is no audio:
- Try setting the TV output to PCM or
- Connect directly to your Blu-ray/other source, some TVs do not pass through digital audio.
- Your TV may be set to variable audio output. Confirm that the audio output setting is set to FIXED
or STANDARD, not VARIABLE. Consult your TV’s user manual for more detailed information.
- If using Bluetooth, ensure that the volume on your source device is turned up and that the device
is not muted.
I can’t find the Bluetooth name of this unit on my Bluetooth device for Bluetooth
pairing
- Ensure the Bluetooth function is activated on your Bluetooth device.
- Ensure you have paired the unit with your Bluetooth device.
This is a 15 mins power off function, one of the ERPII standard requirement for saving
power
- When the unit's external input signal level is too low, the unit will be turned off automatically in 15
minutes. Please increase the volume level of your external device.
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