36
Customer service and product warranty
IMPORTANT
Please retain this booklet with your sales receipt as proof of the date of purchase.
Customer Service
If you require assistance in operating this product, please call the TecHelp Information Line on
1300 369 193 or contact VTech by e-mail at: tcpsupport_au@vtech.com.
Voluntary Product Enquiry
In addition to your Statutory Rights and subject to the conditions below, VTech warrants that this product will be
free from any defect in materials or workmanship under conditions of normal use for a period of 24 months from
date of purchase.
VTech does not warrant that the product will be free from defects if defects are caused by an accident, misuse,
abuse, improper installation or operation, vermin infestations, lack of reasonable care, unauthorised modication,
loss of parts, tampering or attempted repair by a person not authorised by VTech; or where the product has been
damaged by lightning or a mains power surge.To make a claim under this Voluntary Product Warranty you must
call the TecHelp Information Line on 1300 369 193 or contact VTech by e-mail at: tcpsupport_au@vtech.com
where a Customer Service Representative will inform you of the product return process. You will need to ensure
that:
• You provide proof of purchase;
• Your product is suitably packaged (original packaging is not required); and
• You have included all components from the original purchase.
For your records
Date of purchase:
Place of purchase:
Serial number:
For Voluntary Product Warranty purposes, proof of purchase is required so please keep your receipt.
The benets conferred by this Voluntary Product Warranty are in addition to other rights and remedies that are
available to you under law, which cannot be excluded. The processes for this Voluntary Product Warranty in no
way limit your rights which arise as a result of your Statutory Rights.
This Voluntary Product Warranty is given by:
VTech Telecommunications (Australia) Pty Ltd ABN 70 136 672 627
Address: 24 Gilby Road, Mount Waverley 3149
IMPORTANT NOTE: THIS IS NOT A PRODUCT RETURN OR SERVICE ADDRESS – PLEASE CONTACT
TECHELP BY PHONE OR EMAIL FOR PRODUCT AND WARRANTY SUPPORT. NO LIABILITY WILL BE
ACCEPTED BY VTECH FOR PRODUCTS RETURNED TO THIS ADDRESS UNDER THIS VOLUNTARY
PRODUCT WARRANTY.
Phone number: 1300 369 193
Email address: tcpsupport_au@vtech.com
Statutory Rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
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