VTech MobiGo User Manual

TroubleshootingTroubleshooting
Beforeseekingassistance,checkthefollowinginformation.
Problem PossibleReason Solution
LCDdisplayworks
but there’s no sound
Volume is turned
down
Adjustthevolumecontrol.
The headphones are
connected
Unplugheadphonesfromtheheadphonejack.
LCDdisplayturns
ON
and OFF immediately
Batterypowerislow Replacebatteries.
Cartridge not inserted
firmly enough
Makesurethecartridgeisfirmlyinserted.
Nopicture(or
incorrect picture) on
LCD,andpressing
the
OFF button has
no effect.
Program needs to
be reset
Disconnectallpowersupplies(batteriesandadaptor),
then reconnect all power supplies.
Unplugthecartridgeandcheckifthere’sanydirtonit.
Clean it. Then reinsert the cartridge.
Press the
ONButton.
NoLCDdisplayafter
pressingONbutton
Batterypowerislow Replacebatteries.
Incompletebattery
installation
Makesurebatteriesareinstalledinbothbattery
compartments.
NoACadaptorpower Securely connect AC adaptor or car adaptor to both the
MobiGo
®
and the power outlet.
There’s a cartridge
inserted, but the
message “Please
insertacartridge”
displays on screen.
Poor game cartridge
connection
Unplugthecartridgeandcheckifthere’sanydirton
it.Cleanit.Reinsertthecartridge.ThenPresstheON
button.
Nothinghappens
when the MobiGo
®
is connected to the
computer
USBisnotproperly
connected
MakesurethattheUSBcableissecurelyconnectedto
both the MobiGo
®
and the computer.
USBisconnectedto
the computer through
aUSBhub
DirectlyconnecttheMobiGo
®
to the computer.
IfyourMobiGo
®
does not respond to an inserted cartridge, please carefully try the
following:
• Remove all batteries and unplug all wiring.
• Useacottonswabdippedinrubbingalcoholoranalcohol-basedwindowcleaner
to gently clean the contact area of the cartridge slot.
• Softlycleanthecontactareaofthecartridge.
• Ifnecessary,dryallthecleancontactareaswithasoft,lint-freecloth.
• Pleasemakesurethatallpartsarecompletelydrybeforerestoring
electricity.
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11

VTech MobiGo Specifications

General

Brand	VTech
Model	MobiGo
Category	Toy
Language	English