Xerox Phaser 3020BI User Manual

Common Problems
Xerox® Phaser® 3020
User Guide
100
Printing Problems
Condition Possible Cause Suggested Solutions
The machine does not print. The machine is not receiving
power.
• Check the power cord connections.
• Check the power switch and the
power source.
The machine is not selected as
the default machine.
• On your PC, select your machine as
your default machine in Windows.
Check the machine for the following:
• The top cover is not closed. Close the machine top cover.
• Paper is jammed. Clear the paper jam. (See Avoiding Paper Jams.)
• No paper is loaded. Load paper.
• The print cartridge is not installed. Install the print cartridge.
If a system error occurs, contact your service representative.
The connection cable between
the computer and the machine
is not connected properly.
• Turn off the printer. Disconnect the
machine cable and reconnect it. Turn
the printer on.
The connection cable between
the computer and the machine
is defective.
• If possible, attach the cable to
another computer that is working
properly and print a job. You can also
try using a different machine cable.
The port setting is incorrect. • Check the Windows printer setting to
make sure that the print job is sent
to the correct port.
The machine may be
configured incorrectly.
• Check the printer driver options to
ensure that all of the print settings
are correct. (See Print Procedures.)
The printer driver may be
installed incorrectly.
• Reinstall the printer software. (See
Install Printer Software.)
The machine is malfunctioning. • Check the machine status light on
the control panel to see if the
machine is indicating a major error.
Contact a service representative.
A print job is extremely slow. The job may be very complex. • Reduce the complexity of the page
or try adjusting the print quality
settings.

Xerox Phaser 3020BI Specifications

General

Brand	Xerox
Model	Phaser 3020BI
Category	Printer
Language	English