Common Problems
Xerox® Phaser® 3020
User Guide
105
Back of printouts
are dirty
Check for leaking toner. Clean the inside of the machine. (See Cleaning the Machine.)
Solid Black pages • The print cartridge may not be installed properly. Remove the cartridge and reinsert
it.
• The print cartridge may be defective. Remove the print cartridge and install a new
one. (See Replacing the Print Cartridge.)
• The machine may require repair. Contact a service representative.
Loose toner • Clean the inside of the machine. (See Cleaning the Machine.)
• Check the paper type and quality. (See Media Guidelines.)
• Remove the print cartridge and install a new one. (See Replacing the Print Cartridge.)
• The machine may require repair. Contact a service representative.
Character Voids Character voids are white areas within parts of characters that should be solid black:
• If you are using transparencies, try another type of transparency. Because of the
composition of transparencies, some character voids are normal.
• You may be printing on the wrong surface of the paper. Remove the paper and turn
it around.
• The paper may not meet paper specifications. (See Media Guidelines.)
Horizontal stripes If horizontally aligned black lines, stripes, streaks or smears appear:
• The print cartridge may not be installed properly. Remove the cartridge and reinsert
it.
• The print cartridge may be defective. Remove the print cartridge and install a new
one. (See Replacing the Print Cartridge.)
• If the problem persists, the machine may require repair. Contact a service
representative.
Condition Suggested Solutions
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