Print-Quality Problems
Phaser® 6125 Color Laser Printer
6-2
Print-Quality Problems
When the print quality is poor, select the closest symptom from the following table to correct
the problem.
If the print quality does not improve after carrying out the appropriate action, contact Xerox
Customer Support or your reseller.
Symptom Reason/Action
Faded printouts Multiple colors faded:
■ The toner cartridges are not Xerox toner cartridges.
Verify that the toner cartridges (C/M/Y/K) meet specifications, and
replace if necessary.
■ The paper is outside the recommended specification range.
Replace the media with a recommended size and type, and confirm
that your control panel settings are correct. See About Paper on
page 4-5.
■ The paper is damp.
Replace the paper. See About Paper on page 4-5.
■ The transfer unit is old or damaged.
Replace the transfer unit.
■ The high-voltage supply is defective.
See the Xerox Support website, www.xerox.com/office/6125support,
for assistance.
You can continue printing in black and white if the color toner cartridges
run out. In the print driver, select Black and White in the Output Color
field to continue printing without color.
Only one color faded:
■ Try toner refresh of the faded toner.
■ Check the condition of the toner cartridge, and replace as necessary.
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