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FAQ
Problem Type Solution
Robot does not turn on
The battery level is low. Recharge the robot on the base, then try it again.
The ambient temperature is too low (below 0° C) or too high (above 40° C). The operating temperature of the robot is
0° C to 40° C.
Robot cannot recharge
The base is not receiving power. Please conrm that both ends of the power cord are plugged in correctly.
Poor contact. Clean charging contacts of the base and robot.
Robot cannot return to the base
There are too many obstructions around the base. Place the base in a more open area.
Please clean the signaling area of the base.
Moving the robot may cause it to re-position itself or re-map its surroundings. If the robot is too far from the base, it
might not be able to automatically return on its own, in which case you need to manually place the robot onto the base.
Robot is malfunctioning Turn o the robot and then reactivate it.
Robot is making a strange noise
A foreign object may be caught in the main brush, side brush, or one of the main wheels. Stop the robot and remove
any debris.
Robot no longer cleans e-
ciently or leaves dust behind
The dust bin is full. Please clean the dust bin and dust intake.
The lter is blocked. Please clean it.
A foreign object is caught in the main brush. Please clean it.
FAQ
Problem Type Solution
Robot cannot connect to Wi-Fi
There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version of the Mi Home/
Xiaomi Home app, then try reconnecting.
Location permission is not open. Please ensure the location permission on the Mi Home/Xiaomi Home app is
enabled.
Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect. Please enter the correct username and password.
Robot does not perform
scheduled cleaning
The robothaslowbattery.Scheduledcleaningwillnotstartunlesstherobothasbeenrechargedintime.
Does leaving the robot on the
base consume power if it is
already fully charged?
Leaving the robot on the base after it's fully charged consumes very little electricity and helps maintain optimal
battery performance.
No water comes out of the
mopping module, or only a
little bit comes out
Check whether there is water inside the water tank.
Clean the mop if it becomes dirty.
Make sure the mop pad is installed correctly according to the user manual.
Clean the blowhole on the top of the water tank.
Robot doesn't resume cleaning
after charging
Make sure the robot is not set to Do Not Disturb mode (DND), which will prevent it from resuming cleaning.
The robot does not resume cleaning when it is manually recharged or placed onto the base.
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