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Warranty & After-Sales Service
Warranty
・The warranty period is 1 year from the date of newly
purchase.
・Repairs will be done based on terms of free repair service.
Terms of free repair service is referred to SoftBank
website.
https://cdn.softbank.jp/mobile/set/common/pdf/legal/
spguide/common/warranty.pdf (Japanese)
・Warranty covers only handset. Accessories such as cables
are not covered by terms of free repair service.
Cautions
Damages
SoftBank Corp. is not responsible for any damages for user
or third party resulting from lost opportunities to make
a call, etc. due to breakage, malfunction, or trouble of
product.
Accidents/Repair
Files and settings may be lost or altered due to accidents
or repairs. Keep a copy of important files, etc. SoftBank
Corp. is not liable for damages resulting from loss or
alteration of files (contacts/images/sound etc.) or settings
due to accident or repair.
Disassembly/Modification
Disassembly/modification of handset is prohibited under
the Radio Law. Note that handset cannot be accepted for
repairs if modified.
After-Sales Service
To request repairs, contact Customer Service or a nearby
SoftBank Shop. Have details of symptoms ready.
・During the warranty period, repairs are made under the
terms of free repair service.
・After the warranty period, if handset can be repaired,
repairs will be made at cost. The functional parts necessary
to repair the handset will be available for 4 years generally
after the manufacture is discontinued. Repair may not be
possible because of a shortage of repair parts even during
the warranty period.
Further inquiries
For more information on after-sales service, contact a
nearby SoftBank Shop or Customer Service.
Specifications
Handset
Item Description
Dimensions (W
x H x D)
Approx. 77.3 x 162.0 x 9.1 mm
Weight Approx. 200 g
Battery
Capacity
5000 mAh
Continuous
Talk Time
1
5G: Approx. 2300 minutes
VoLTE: Approx. 2200 minutes
Continuous
Standby Time
1
5G: Approx. 460 hours
4G (AXGP): Approx. 430 hours
4G (FDD-LTE): Approx. 450 hours
Charging Time
AC Charger (complimentary sample) / USB
Type-C™ Cable (complimentary sample):
Approx. 120 minutes
Maximum
Output
5G: 0.19 W
4G (AXGP): 0.36 W
4G (FDD-LTE): 0.27 W
1 Approximate time, based on fully charged handset, no
calls or operation, and in strong signal conditions; actual
available time may be shorter with environment of usage,
applications, handset settings, frequency of use, etc. While
"Allow alerts" in Emergency alerts is enabled, available time
per charge may be shorter.
AC Charger (Complimentary Sample)
Item Description
Input 100 to 240 V 50/60 Hz 0.6 A
Output
5 V 3 A/9 V 2.23 A/12 V 1.67 A/10 V
2.25 A (maximum)
USB Type-C™ Cable (Complimentary
Sample)
Item Description
Dimensions Approx. 1 m
SIM Removal Pin (complimentary sample)
Item Description
Dimensions Approx. 26 x 11.8 mm
Soft Case (complimentary sample)
Item Description
Dimensions Approx. 165.1 x 79.7 x 10.9 mm
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General
Weight and Dimensions
