20
troubleshooting
The following table details the most common problems and how to x them. If you still have a problem after going through the
troubleshooting guide please call your local YORK distributor for advice.
PROBLEM CAUSE CORRECTION
NO DISPLAY
No power
System halted
Make sure power cord is plugged in properly
Unplug and re-plug the power cord to reset the system
NO SPEED DISPLAY
Wires are damaged or not connected properly
Speed sensor is too far from magnet
Verify all wires are connected properly
If problem persist, contact your local YORK distributor
PARTIAL DISPLAY
The PA board is not connected properly Unplug and re- plug the power cord to reset the system
Verify all wires are connected properly
Disconnect and re-connect all cables
If problem persist, contact your local YORK distributor
NO PULSE SIGNAL
Wires are damaged or not connected properly
Too much hand movement
Palms too wet
Hand Pulse Sensor is being gripped too tightly
User is wearing rings
Verify all wires are connected properly
Dry palms
Grip using moderate pressure
Remove all rings
If problem persist, contact your local YORK distributor
ERROR CODE: E1
Computer console error
Motor is non-operational or damaged
Wires are damaged or not connected properly
User is over maximum weight tolerance
Verify all wires are connected properly
Unplug and re-plug the power cord to reset the system
Check maximum user weight
If problem persist, contact your local YORK distributor
ERROR CODE: E2
Computer console error Verify all wires are connected properly
If problem persist, contact your local YORK distributor
ERROR CODE: E3
Motor controller is non-operational or damaged Verify all wires are connected properly
If problem persist, contact your local YORK distributor
ERROR CODE: ERR
No pulse signals received for 8 seconds during body fat
program
Refer to “NO PULSE SIGNAL”
ERROR CODE: E5
Auto-tension controller error or is non-operational Verify all wires are connected properly
If problem persist, contact your local YORK distributor
FOR YOUR OWN SAFETY, DO NOT OPEN PROTECTIVE CASING. IF ERROR PERSIST, PLEASE CONTACT YOUR LOCAL YORK
DISTRIBUTOR FOR ADVICE. KEEP THE EQUIPMENT OUT OF USE UNTIL IT IS REPAIRED.
If you are having problems with your heart rate reading, please note that some bres used in clothes eg) polyester, create static electricity
that may prevent a reliable heart rate reading. Mobile phones, TV’s, microwaves and other electrical appliances that generate an
electromagnetic eld may also interfere with heart rate measurement.
IF YOU HAVE A PROBLEM WITH YOUR EXERCISE CYCLE, BEFORE YOU DO ANYTHING ELSE PLEASE CHECK THAT ALL
THE CABLES HAVE BEEN CONNECTED CORRECTLY. LOOSE CABLES ARE VERY COMMON AND MANY PROBLEMS CAN
BE SOLVED BY MAKING SURE THE CABLES ARE PROPERLY CONNECTED.
!
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