17
Warranty Card
1. Customers are entitled to a replacement or free repair services for product
defect(s) found within 15 days upon receipt of the product.
2. The default warranty period for products that are properly used and maintained
is one year from the date of receipt. The warranty period may vary due to
differences in product parts, and laws and regulations of different countries and
regions. For warranty periods of specific regions, please consult the ZHIYUN
official customer service or the ZHIYUN authorized dealer where the purchase
was made.
1. Products subjected to unauthorized repair, misuse, collision, neglect, mishandling,
soaking, accident, and unauthorized alteration.
2. Products subjected to improper use or whose labels or security tags have been
torn off or altered.
3. Products with expired warranty.
4. Products damaged due to force majeure, such as fire, flood, lightening, etc.
1. If the product fails or if any problem occurs after purchasing the product, please
contact a local authorized ZHIYUN distributor for assistance. If there is no local
authorized ZHIYUN distributor, you may also contact ZHIYUN’s customer service
via email at service@zhiyun-tech.com or through ZHIYUN’s website at www.
zhiyun-tech.com.
2. Your local distributor or ZHIYUN’s customer service will guide you through
the whole service procedure regarding any product issue or problem you may
encounter. ZHIYUN reserves the right to reexamine damaged or returned
products.
Customer Information
Customer Name: Phone Number:
Address:
Sales Information
Sales date: Product Serial Number:
Distributor Name:
Distributor’s Contact Number:
First Maintenance Record
Service Date: Repairman Signature:
Cause of Problem:
Service Result: □ Solved □ Unsolved □ Refunded/Replaced
Warranty Period
Warranty Exclusions
ZHIYUN Warranty Claim Procedure
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