21
Troubleshooting
RANGE PROBLEM POSSIBLE CAUSE AND/OR REMEDY
Igniters are not sparking Rangetop is not connected to electrical power.
Check power circuit breaker, wiring, and fuses. If
all electrical components are properly installed,
call customer support.
Burner does not ignite Gas supply valve is in the “OFF” position or gas
supply is interrupted.
Igniter sparking taut; no flame
ignition
Burner ports are clogged or the unit is not set to the
appropriate gas type. Call customer support.
Burner ignites but flame is large,
distorted, or yellow
The air quality of the room is affecting the flame
color. Ensure that there are no candles, cleaning
products, etc. in the room.
Low flames and longer cooking
times
The propane conversion procedure may not have
been performed properly. Check that all orifices
are correctly placed. If not, contact your installer.
Brass burners changed color Brass burners naturally oxidize over time and form
a patina that is a beautiful deep brass hue. This
process ensures our brass burners are corrosion
resistant and is not cause for a return.
Need additional information?
Scan the QR Code to view the
most up-to-date version of our user
manual and installation guide.
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TROUBLESHOOTING
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