Error Messages
The meter automatically performs a system check
to prevent inaccurate results. If the meter detects a
malfunction, it displays the “Err” message and an
appropriate symbol.
Do not make treatment decisions based on an error
message.
The code chip is faulty, or the
code chip was removed while
the meter was on. Turn meter
OFF and re-insert code chip.
If this error display still appears,
contact Roche Diagnostics.
Your blood glucose may be
extremely low, an incorrect
amount of blood was applied,
or the test strip is damaged or
inserted improperly. If you see
this error message after you
put blood on the test strip refer to the section in the
manual titled Understanding Your Test Results. If you
see this error message before you put blood on the test
strip, remove test strip and reinsert, or insert a new test
strip. If you continue to see this error message before
you apply blood to the test strip call the Accu-Chek
Customer Careline on 0800 701 000 (UK) or
1 800 709 600 (Ireland).
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