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Troubleshooting
Before you call the Acer service center, please check the following items:
Here is a list of possible situations that may arise during the use of your monitor. Easy
answers and solutions are provided for each.
There is no picture or sound
• Makesurethepowercordisproperlyinsertedinthepoweroutlet.
• Makesuretheinputmodeiscorrectlysetbyyourselectedinput.
• Makesuretheantennaattherearofthemonitorisproperlyconnected.
• Makesurethemainpowerswitchisturnedon.
• Makesurethevolumeisnotsettominimumorthesoundisnotsettomute.
• Makesuretheheadphonesarenotconnected.
• Receptionotherthanthoseofbroadcastingstationscanbeconsidered.
Picture is not clear
• Makesuretheantennacableisproperlyconnected.
• ConsiderwhetheryourTVsignalisbeingproperlyreceived.
• PoorpicturequalitycanoccurduetoaVHScamera,camcorder,orotherperipheral
being connected at the same time. Switch off one of the other peripherals.
• The'ghost'ordoubleimagemaybecausedbyobstructiontotheantennadueto
high-rise buildings or hills. Using a highly directional antenna may improve the
picture quality.
• Thehorizontaldottedlinesshownonthepicturesmaybecausedbyelectrical
interference, e.g., hair dryer, nearby neon lights, etc. Turn off or remove these.
Picture is too dark, too light or tinted
• Checkthecolouradjustment.
• Checkthebrightnesssetting.
• Checkthesharpnessfunction.
• Thefluorescentlampmayhavereachedtheendofitsservicelife.
Remote control does not work
• Checkthebatteriesoftheremotecontrol.
• Makesuretheremotesensorwindowisnotunderstrongfluorescentlighting.
• Trytocleantheremotecontrolsensorlensonthemonitorwithasoftcloth.
• Usethebuttons(hotkeys)onthemonitorbeforetheremotecontrolworks.
If the above suggestions do not solve your technical issue, please refer to the warranty
card for service information.
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