Troubleshooting
If you have a problem with your Companion® 3 multimedia speaker system, try the following
solutions. If you still have trouble with your system, turn off the multimedia sound source and
disconnect the speaker system. Contact your authorized Bose dealer. The dealer will check
for any defects and arrange for service by
an
authorized
Bose®
service center. Bose Corpora-
tion will make every effort to remedy your problem within the terms of the warranty.
Problem
What
to
do
The speaker system does not
• Make sure connections are secure
(see
"Making con-
play
nections" on page
9).
Check your speaker wires for
cuts or frays which can cause a short circuit.
• Ensure the sound source is plugged
in
and playing at
an
audible volume.
• Make sure the power
is
on and the system
is
not
muted. The
LED
on the control pod should
be
green
when unmuted.
•
If
using a PC, check your sound card settings to make
sure the "Digital output only" setting is turned
OFF.
This setting is typically found
in
the Options menu of
the volume control icon. This icon
is
usually located
in
the lower right hand corner of the Windows desktop.
The speaker system sound
• Decrease the volume at the sound source and
seems distorted increase the volume
on
the control pod.
A satellite speaker doesn't play
• Check all the connections between the satellite
or sounds distorted speakers, control pod, sound source and the
Acoustimass® module. Insert the audio connectors
completely into the jacks on the module.
• At the Acoustimass module, switch the wire
connected
to
the left satellite with the wire connected
to the right satellite. If the problem remains
in
the
same satellite, the problem
is
with that satellite
speaker. If the problem switches
to
the other satellite
(the one that previously played), the problem
is
with
the sound source or the Acoustimass module.
•
To
determine if the problem
is
in
the sound source or
the Acoustimass module, disconnect the audio input
cable from the sound source. Plug it into another
sound source (such as a portable CD player
headphone jack) and adjust the volume on the sound
source.
[f
the Companion 3 speaker system operates
properly, the problem is
in
the original sound source. If
the problem remains, then the problem is
in
the
Acoustimass module.
11
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General
Weight and Dimensions
