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Error and maintenance messages A
The most common error and maintenance messages are shown below.
If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting
tips:
Visit us at http://solutions.brother.com/
.
Error Message Cause Action
Cartridge Error
Put the Toner
Cartridge back
in.
The toner cartridge is not
installed correctly.
Put the toner cartridge firmly into the drum unit,
and then put is back in the machine.
Verify you are using a genuine
Brother toner cartridge.
Use only a genuine Brother Original drum unit
and genuine Brother Original toner cartridge.
Comm.Error Poor telephone line quality
caused a communication error.
Try sending the fax again.
Cooling Down
Wait for a while
The inside of the machine is
extremely hot.
The machine will pause its current print job and
go into Cooling Down mode. Wait until the
machine is in Ready mode.
Disconnected The other person or other
person’s fax machine stopped
the call.
Try to send or receive again.
Document Jam The document was not
inserted or fed correctly, or the
document scanned from the
ADF was too long.
Pull the jammed paper out of the ADF unit.
(MFC-1810, MFC-1811 and MFC-1815)
Drum End Soon
Replace Drum
It is time to replace the drum
unit.
The drum unit counter was not
reset when a new drum was
installed.
Replace the drum unit or reset the drum unit
counter when a new drum is installed. (See the
instructions that are supplied with the new
drum unit.)
Out of Memory The machine’s memory is full. Fax sending or copy operation in process
Do one of the following:
Press Start to send or copy the scanned
pages.
Press Stop/Exit and wait until the other
operations in progress finish, and then try
again.
Print operation in process
Press Stop/Exit. The machine will cancel
the print job and clear it from the memory.
Lower the print quality.
(See Software User’s Guide: Printing (for
Windows
®
) or Printing and Faxing (for
Macintosh))
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