Brother DCP-J785DW User Manual

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Troubleshooting
If you think there is a problem with your machine, first check each of the items below, then try to identify the
problem, and follow our troubleshooting tips.
You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the
latest FAQs and troubleshooting tips.
Visit us at
support.brother.com.
Click FAQs & Troubleshooting and search for your model name.
First, check the following:
• The machine's power cord is connected correctly and the machine's power is on.
• All of the machine's orange protective parts have been removed.
• The ink cartridges are installed correctly.
• The Scanner Cover and the Jam Clear Cover are fully closed.
• Paper is inserted correctly in the paper tray.
• The interface cables are securely connected to the machine and the computer, or the wireless connection is
set up on both the machine and your computer.
• (For network models) The access point (for wireless), router, or hub is turned on and its link button is blinking.
• The machine's LCD is displaying messages.
If you did not solve the problem with the checks, identify the problem and then see Related Information.
Related Information
• Error and Maintenance Messages
• Document Jams
• Printer Jam or Paper Jam
• If You Are Having Difficulty with Your Machine
• Check the Machine Information
• Reset Your Brother Machine
• Paper Handling and Printing Problems
• Telephone and Fax problems
• Other Problems
• Network Problems
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Brother DCP-J785DW Specifications

General

Print technology	Inkjet
Maximum resolution	6000 x 1200 DPI
Economical printing	Yes
Print speed (ISO/IEC 24734) mono	12 ipm
Print speed (ISO/IEC 24734) color	10 ipm
Print speed (color, draft quality, A4/US Letter)	23 ppm
Print speed (black, normal quality, A4/US Letter)	33 ppm
Print speed (color, normal quality, A4/US Letter)	27 ppm
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 1200 DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2, 4
Copy speed (black, normal quality, A4)	6 cpm
Scan to	E-mail, File, Image, USB
Scan drivers	ICA, SANE, TWAIN, WIA
Scanner type	Flatbed scanner
Grayscale levels	256
Input color depth	30 bit
Output color depth	24 bit
Image formats supported	BMP, JPG, PNG, TIF
Maximum scan resolution	19200 x 19200 DPI
Document formats supported	PDF
Optical scanning resolution	1200 x 2400 DPI
Faxing	No
Digital sender	-
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	- pages per month
Number of print cartridges	4
Compatible memory cards	MS Duo, MS PRO, MS PRO Duo, MicroSD (TransFlash), SD, SDHC, SDXC
Sound pressure level (printing)	50 dB
Paper input type	Paper tray
Total input capacity	100 sheets
Total output capacity	- sheets
Total number of input trays	1
Auto document feeder (ADF) input capacity	20 sheets
Maximum print size	210 x 297 mm
Duplex media weight	64 - 105 g/m²
Paper tray media types	Glossy paper, Photo paper, Plain paper, Recycled paper
Paper tray media weight	64 - 220 g/m²
Non-ISO print media sizes	2L, L, Letter (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO C-series sizes (C0...C9)	C5
Photo paper sizes (imperial)	4x6, 5x7, 8.5x11 \
Maximum ISO A-series paper size	A4
Auto Document Feeder (ADF) media weight	64 - 90 g/m²
Display	LCD
Control type	Touch
Product color	Black
Display diagonal	2.67 \
Market positioning	Home & office
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms	WPA-PSK, WPA2-PSK, WPS
Online services supported	Box, Dropbox, Evernote, Facebook, Flickr, Google Drive, OneDrive, OneNote, Picasa
Mobile printing technologies	Apple AirPrint, Google Cloud Print, Kindle Fire Printing
Standard interfaces	USB 2.0, Wireless LAN
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Power consumption (off)	0.2 W
Power consumption (sleep)	1.3 W
Power consumption (standby)	3.5 W
Power consumption (average operating)	18 W
Mac operating systems supported	Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Server operating systems supported	Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64, Windows Server 2012, Windows Server 2012 x64
Windows operating systems supported	Windows 7, Windows 8, Windows 8.1, Windows Vista, Windows XP Home, Windows XP Professional, Windows XP Professional x64
Sustainability certificates	Blue Angel, ENERGY STAR

Weight and Dimensions

Depth	341 mm
Width	420 mm
Height	172 mm