TROUBLESHOOTING
problem suggestions
Brew Button
Flashes Red
• Internal Hot Water Tank must be filled with water. See Initial Setup on page 3.
Brew Button
is Red
• Your machine is brewing. Press the Brew Button again to stop the
brew process.
Indicator Light
is Green
• Water is hot and ready to brew.
Indicator Light
is Red
• Water is heating.
Indicator Light
Flashes Red
• The Brew Button was pressed but the water is heating. Wait
for Indicator Light to turn green and press Brew Button again.
Indicator Light
Flashes Green
• Add water. NOTE: Make sure that a cup is positioned on the base under the
Drawer prior to pushing Brew Button.
• If water with low mineral content such as distilled water is used, the sensors may
not detect the water. Tip the Coffee Maker to drain water out of the Pour-In
Bowl and add tap water, drinking water or bottled water with a higher mineral
content. Refer to page 3 for more information on water used for brewing.
Indicator Light
Flashes Red
and Green
• Drawer is not fully inserted. Press in the Drawer to lock into place.
Water is not
exiting Drawer
• Make sure Coffee Maker is plugged into a working outlet.
• Make sure Coffee Maker is filled with water. The Hot Water Tank needs to be
filled to begin brewing (Indicator Light will flash green). See Initial Setup (pg. 3)
• Make sure Drawer is fully inserted (the Indicator Light will alternately flash red
and green if the Drawer is not fully inserted).
• If Indicator Light flashes red, Coffee Maker is heating water to brew tempera-
ture in approximately 2 minutes. When the light is green, press Brew Button.
• Press Brew Button to begin brew (Brew Button will be illuminated).
I wish my
beverage was
stronger
• Pod should be fully seated in Pod Drawer cavity for maximum flavor extraction.
• The amount of water used for brewing may be too large for the weight of
coffee used. Try using a heavier pod, more ground coffee, or less water.
• Try a finer grind for your coffee if brewing with the Ground Coffee Drawer.
• Try using the Pulse Button to extend the water to coffee contact time.
NOTE: Pulse Brew is the recommended setting when brewing with the
Ground Coffee Drawer.
Pulse Button
is Red
• The Pulse option is activated. Press the Pulse Button again to deactivate.
Coffee Maker
doesn’t turn on
• Make sure Coffee Maker is plugged into a working outlet.
• Press Brew Button to begin brew (Brew Button will be illuminated).
Takes too long
to brew
• Mineral deposits may be present in your Coffee Maker. See Coffee Maker
Cleaning and Cleaning the Sprayhead on page 10.
Only brews
water
• Make sure coffee or tea is in the Drawer.
Water speed
varies during
brew
• The Pulse Brew Button has been pressed. During the brew, water
flow will vary to properly steep tea or for stronger coffee.
12
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