Ink Does Not Come Out
Check1
Check status of ink tanks. Replace ink tank if ink has run out.
Checking Ink Status on the Touch Screen
Replacing Ink Tanks
Check2
Are the orange tape and plastic wrap still on the ink tank?
Make sure all the protective plastic wrap is peeled off to expose the Y-vent area, as shown below (A).
If the orange tape remains on the ink tank (B), peel it off.
Check3
Are the print head nozzles clogged?
Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.
Step1
Print the nozzle check pattern.
After printing the nozzle check pattern, examine the pattern.
•
For Windows:
Printing a Nozzle Check Pattern
•
For macOS:
Printing a Nozzle Check Pattern
If the pattern is not printed correctly, check if the ink tank for the problem color is empty.
If the ink tank is not empty, go to the next step.
Step2
Clean the print head.
After cleaning the print head, print the nozzle check pattern and check the result.
•
For Windows:
Clean the print head
•
For macOS:
Clean the print head
If it does not improve, go to the next step.
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