Cisco 7941G Troubleshooting And Maintenance

Solution
Verify that the Ethernet connection to which the Cisco Unified IP Phone connects is up. For example, check
whether the particular port or switch to which the phone connects is down and that the switch is not rebooting.
Also ensure that no cable breaks exist.
Intermittent Network Outages
Problem
Your network may be experiencing intermittent outages.
Solution
Intermittent network outages affect data and voice traffic differently. Your network might be experiencing
intermittent outages without detection. If so, data traffic can resend lost packets and verify that packets are
received and transmitted. However, voice traffic cannot recapture lost packets. Rather than retransmitting a
lost network connection, the phone resets and attempts to reconnect to the network. Contact the system
administrator for information on known problems in the voice network.
DHCP Setting Errors
Problem
The DHCP settings may be incorrect.
Solution
The following suggestions can help you determine if the phone has been properly configured to use DHCP:
1. Verify that you have properly configured the phone to use DHCP. See Network Configuration Menu for
more information.
2. Verify that the DHCP server has been set up properly.
3. Verify the DHCP lease duration. We recommend that you set the lease duration to 8 days.
Cisco Unified IP Phones send messages with request type 151 to renew their DHCP address leases. If the
DHCP server expects messages with request type 150, the lease renewal is denied, forcing the phone to restart
and request a new IP address from the DHCP server.
Static IP Address Setting Errors
Problem
The static IP address assigned to the phone may be incorrect.
Solution
If the phone has been assigned a static IP address, verify that you have entered the correct settings.
Troubleshooting and Maintenance
6
Troubleshooting and Maintenance
Intermittent Network Outages

Cisco 7941G Specifications

General

Keypad number of keys	12
Touchscreen	-
Display resolution	320 x 222 pixels
Speakerphone	Yes
Voice codecs	G.729a
Bluetooth	No
Supported network protocols	DHCP, TFTP, SCCP, DSCP
Ethernet LAN (RJ-45) ports	2
Input voltage	48 V
Dimensions (WxDxH)	266.7 x 152.4 x 203.2 mm
Storage temperature (T-T)	-10 - 60 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	10 - 95 %
Handset type	Wired handset
Product type	IP Phone
Product color	Gray
Safety	(UL) 60950, (CSA) C22.2 No. 60950, IEC 60950, EN 60950, AS/NZS 60950
Certification	CE (FCC) 15 (CFR 47) B ICES-003 B EN55022 B CISPR22 B AS/NZ 3548 B VCCI B EN55024 EN 50082-1 EN 61000-3-2 EN 61000-3-3
Compliance industry standards	IEEE 802.3, IEEE 802.3u, IEEE 802.1Q, IEEE 802.3af
Lines quantity	- lines
Phonebook capacity	- entries
Number of handles included	1 pc(s)

Weight and Dimensions

Weight	1600 g