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Cisco 8851 User Manual
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Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications
Manager 11.0
156
Product Safety and Security
Cisco Product Security Overview
REVIEW DRAFT - CISCO CONFIDENTIAL
167
169
Table of Contents
default chapter
3
Table of Contents
3
Accessibility Features
13
Cisco IP Phone 8811
13
Getting Started
13
Phone Connections
13
Buttons and Hardware
15
Cisco IP Phone 8841
18
Phone Connections
18
Buttons and Hardware
20
Cisco IP Phone 8845
23
Phone Connections
23
Buttons and Hardware
24
Cisco IP Phone 8851 and 8851NR
26
Phone Connections
26
Buttons and Hardware
28
Cisco IP Phone 8861
31
Phone Connections
31
Buttons and Hardware
33
Cisco IP Phone 8865
36
Phone Connections
36
Buttons and Hardware
37
Power Save
39
Power Save and Power Save Plus
39
Additional Information
40
Power Save Plus
40
Chapter 2 Phone Setup
41
Connect Footstand
41
Adjust the Handset Rest
42
Secure the Phone with a Cable Lock
42
Basic Operations
45
Clean the Phone Display
45
Make Calls
46
Predial a Number
46
Place a Call Using the Speakerphone
46
Place a Call Using a Headset
47
Release a Call and Start Another Call
47
Dial an International Number
47
Redial a Number
48
Navigate and Select Items
48
View All Calls on the Phone
49
Answer Calls
49
Answer the Oldest Call First
50
Call Pickup
50
Answer a Call Using Pickup
51
Answer a Call Using Group Pickup and a Phone Number
52
Answer a Call Using Group Pickup and a Group Pickup Number
52
Answer a Call Using Other Pickup
53
Automatically Answer Calls
53
Respond to a Call Waiting Notification
54
Manage Calls
54
Decline a Call
54
Transfer a Call to Another Number
55
Toggle between Calls before Completing a Transfer
55
Monitor and Record Calls
56
Call Forward
56
Forward All Calls
56
Mute Phone
57
Hold Calls
57
Swap between Active and Held Calls
57
Put a Call on Hold by Answering a New Call
58
Respond to a Hold Reversion Notification
58
Determine if a Shared Line Is on Hold
58
Remote Hold
58
Set up Call Back Notification
59
Call Park
59
Park and Retrieve a Call Using Call Park
60
Park a Call Using Assisted Directed Call Park
60
Park a Call Using Manual Directed Call Park
61
Manage Intercom Calls
61
Place a Dedicated Intercom Call
61
Place a Dialable Intercom Call
62
Receive an Intercom Call
62
View Phone Information
62
Video Calls
63
Hide or Show Video
63
Hide Softkeys in Full-Screen Video
63
Enable Full Screen Video
64
Mute Video
64
Swap Views
64
Adjust Picture-In-Picture Position
65
Sign in to the Cisco Unified Communications Self Care Portal
65
Contacts
67
Corporate Directory
67
Search and Dial a Contact
67
Search and Dial a Contact While on a Call
68
Personal Directory
68
Sign in and out of the Personal Directory
69
Add a Personal Directory Entry from the Phone
69
Search for an Entry in the Personal Directory
69
Dial a Number from the Personal Directory
70
Edit a Personal Directory Entry
70
Delete a Personal Directory Entry
71
Fast Dial
71
Place a Call with a Fast-Dial Button
71
Fast-Dial Codes with Personal Directory
71
Assign a Fast Dial Code to a Personal Directory Entry
72
Place a Call Using a Fast Dial Code
72
Delete a Fast Dial Code
72
Cisco Webdialer
73
Use Cisco Webdialer with Another Online Corporate Directory
73
Change Cisco Webdialer Preferences
73
Sign out of Cisco Webdialer
74
Chapter 5 Call History
75
Call History Overview
75
View the Call History
77
View Call Record Details
77
Filter the Call History
77
Dial from the Call History
78
Edit a Phone Number
78
Clear the Call History
79
Delete a Call Record
79
Voicemail
81
Access Voicemail
81
Check for Voice Messages
81
Listen to Voice Messages
82
Visual Voicemail
82
Advanced Calling Features
85
Conference
85
Add a Third Party to a Conference
86
Join Calls into a Conference
86
Swap between Calls before Completing a Conference
86
View Conference Participants
87
Remove Conference Participants
87
Meet Me Conference
87
Host a Meet Me Conference
88
Join a Meet Me Conference
88
Speed Dial
88
Place a Call with a Speed-Dial Button
89
Use a Speed-Dial Code on Hook
89
Use a Speed-Dial Code off Hook
89
Pause in Speed Dial
89
Do Not Disturb
90
Turn DND on and off
91
Malicious Call Identification
91
Trace a Suspicious Call
91
Extension Mobility
91
Enable Extension Mobility
92
Mobile Connect
92
Enable Mobile Connect
93
Turn Mobile Connect on or off for All Remote Destinations from a Desk Phone
93
Switch a Desk Phone Call to a Mobile Phone
93
Switch a Mobile Call to the Desk Phone
93
Hand off a Call from a Mobile Phone to the Desk Phone
94
Line Status
94
Line Status Indicators
94
Custom Line Filters
95
Add a Line Filter
96
Select an Active Line Filter
96
Delete a Line Filter
96
Duplicate a Line Filter
97
Edit a Line Filter
97
Rename a Line Filter
98
Hunt Groups
98
Sign in and out of a Hunt Group
98
Display Queue Statistics
99
Barge
99
Set up Barge Alert
99
Add Yourself to a Call on a Shared Line
99
Enable Privacy on a Shared Line
99
Dismiss the Barge Alert Prompt Window
100
Call Chaperone
100
Record a Chaperoned Call
101
Uniform Resource Identifier Dialing
101
Intelligent Proximity for Mobile Devices
102
Pair a Mobile Device
103
Switch Connected Mobile Devices
103
Delete a Mobile Device
104
Answer a Mobile Call
104
Decline a Mobile Call
104
Ignore a Mobile Call
104
Place a Mobile Call
105
Move a Call between the IP Phone and a Mobile Phone
105
Adjust the Mobile Device Volume
105
Mobile Contacts and Mobile Call History Sharing
105
Synchronize Bluetooth Contacts
106
Save Bluetooth Contacts
106
Delete Bluetooth Contacts
106
Intelligent Proximity for Tablets
106
Pair a Tablet
107
Move Audio from the Tablet to the Phone
107
Manage Tablet Audio on Phone
108
Advanced Operations
109
Applications
109
View Active Applications
109
Switch to Active Applications
110
Close Active Applications
110
Mobile and Remote Access through Expressway
110
Phone Features Available for Mobile and Remote Access through Expressway
111
Sign in with Mobile and Remote Access through Expressway
112
Cisco Collaboration Problem Reporting Tool
113
Report a Problem with Cisco Collaboration Problem Reporting Tool
113
Set up a VPN Phone for Mobile and Remote Access through Expressway
114
Set up a Phone for Use with VPN
114
Turn off the Alternate TFTP Server
115
Video Calls and Security
115
Call Functions
116
Agent Greeting
116
Alert Calls
116
Actionable Incoming Call Alert
116
Answer
116
Client Matter Code
117
Forced Authorization Code
117
Secure and Nonsecure Indication Tones
117
Shared Lines
118
Feature Buttons and Softkey
118
Survivable Remote Site Telephony Overview
120
User Preferences
123
Change the Wallpaper
123
Change the Ringtone
124
Adjust the Phone Screen Brightness
124
Adjust Phone Screen Contrast
124
Change the Font Size
125
Change the Phone Name
126
Adjust the Headset Sidetone
126
Phone Services
127
Line Settings
127
For more Information, Contact Your System Administrator
127
C H a P T E
129
Cisco Unified Video Camera
129
Install Cisco Unified Video Camera
129
Mount Camera on Phone
129
Step 1
129
Mount Camera on Monitor
130
View Camera Details
131
Cisco Unified Video Camera Features
131
Press Applications
131
Step 7
131
Camera Lens Shutter
132
Close Camera Lens Shutter
133
Camera Preferences
133
Enable Auto Transmit
133
Adjust Camera Brightness
134
Adjust Camera View Area
134
Access Preview Video
135
Enable Video
135
Reset Camera
136
Accessories
137
Accessory List
137
View the Accessories List
138
View Accessories Details
138
USB Devices
139
Mobile Device Charging
139
Set up Wideband for an Analog Headset
140
Bluetooth Headsets
141
Add a Bluetooth Accessory
142
Connect a Bluetooth Accessory
142
Turn on Bluetooth
143
Disconnect a Bluetooth Accessory
143
Delete a Bluetooth Accessory
143
USB Headsets
144
Cisco IP Phone 8800 Key Expansion Module
144
Cisco IP Phone 8800 Key Expansion Module Features
145
Place a Call on the Key Expansion Module
148
Configure KEM Buttons
148
Adjust Key Expansion Module Brightness
149
C H a P T E
151
Frequently Asked Questions
152
Why Can't I See All Active Calls on My Phone
152
How Do I Redirect an Incoming Call
152
How Do I Silence a Ringing Call if I'M on a Call
152
How Do I Resume a Call that Is on Hold
152
Screen
153
Why Do Softkeys Keep Changing
153
What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines
153
What Is the Difference between Buttons on the Left and those on the Right of the Screen
153
What Should I Do if I Accidentally Press a Button While on a Call
154
How Do I Check Missed Calls
154
How Do I Exit from a Running Application
154
How Do I Connect Two Calls and then Drop from the Line Myself
155
What Does the Swap Softkey Do
155
How Do I Cancel a Conference or Transfer after I Start It
155
How Can I Combine Two Calls into a Single Conference Call
156
Why Does My Phone Not Wake up
156
What Do Four Rings in Succession Mean
156
Where Should I Mount My Cisco Unified Video Camera
157
How Can I Prevent Theft of My Cisco Unified Video Camera
157
Why Do some Calls Not Present Video on My Video Phone
157
What Happens to Video When I Put a Call on Hold
158
What Do the Light Colors on My Cisco Unified Video Camera Indicate
158
How Do I Close the Shutter on My Cisco Unified Video Camera
158
Why Does the Video on My Cisco Unifed Video Camera Appear too Dark
158
C H a P T E
161
Troubleshooting
161
Missing Alert Calls Button
161
Missing All Calls Button
161
Missing Mobile and Remote Access through Expressway Sign-In Window
162
Cannot Sign in to Personal Directory
162
Cannot Access Self Care Portal
163
Security Error Message
163
Report Phone Problems
163
Documentation, Service Requests, and Additional Information
164
Product Safety and Security
165
Safety and Performance Information
165
Power Outage
165
External Devices
165
Bluetooth Wireless Headset Performance
166
Power Information
166
FCC Compliance Statements
166
FCC Part 15.21 Statement
166
FCC RF Radiation Exposure Statement
166
FCC Receivers and Class B Digital Statement
167
Cisco Product Security Overview
167
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Installation Guide
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Administration Guide
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Guide
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Firmware Migration Master Guide
30 pages
Quick Start Guide
6 pages
Release Notes
24 pages
Quick Guide
2 pages
Manual
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Quick Start Up Guide
2 pages
Reconfiguration Guide
2 pages
Quick Reference Guide
8 pages
Getting Started
2 pages
Features
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Short Manual
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Quick Start
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Cisco 8851 Specifications
General
Brand
Cisco
Model
8851
Category
IP Phone
Language
English
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