Depending on how your system administrator sets up the phone, enable
softkey options displayed on your phone screen.
Softkey buttons4
The Navigation cluster and Select button allows you to scroll through
menus, highlight items and select the highlighted item.
Navigation cluster and
Select button
5
Ends a connected call or session.Release Button6
Places an active call on hold and resumes the held call.Hold/Resume button7
Creates a conference call.Conference button8
Transfers a call.Transfer button9
Toggles the speakerphone on or off. When the speakerphone is on, the
button is lit.
Speakerphone button10
Toggles the microphone on or off. When the microphone is muted, the
button is lit.
Mute button11
Toggles the headset on or off. When the headset is on, the button is lit.Headset button12
Allows you to dial phone numbers, enter letters, and select menu items
(by entering the item number).
Keypad13
Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager
11.0
13
Getting Started
Buttons and Hardware
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