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Getting Started Guide for Cisco Digital Media Players
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FAQs
Before You Submit Any Service Request
Timesaver First, please check our DMP documentation on Cisco.com. We revise it continually and strive to answer every question. DMP
documentation is always available, fully searchable, and its only purpose is to help you. See http://tools.cisco.com/squish/462c8.
If needed, please check our public support forum. Experts monitor this forum daily and stand ready to guide you past common
or unusual issues with your DMPs. You can also search the support forum to learn if your questions are already answered. See
http://tools.cisco.com/squish/4e32C.
In addition, you can use ‘Bug Tool’ on Cisco.com to learn what we know about any problem that affects DMPs. The
entries in Bug Tool might warn against a problem’s root cause, say how to work around it, or explain how to recover from it. Or, they
might tell you we fixed the problem in a software patch or release. See http://tools.cisco.com/squish/106b1.
If you still want to open a service request, gather and prepare notes about your equipment and network.
• What was the last task that you performed with your DMP before its problems began?
• What serial number and MAC address are visible on your DMP chassis?
• What was the Cisco sales order number for your DMP?
• What firmware release number is installed on your DMP?
• What number, if any, identifies your Cisco service contract?
FAQs
• DMPDM FAQs, page 55
• Splash Screen FAQs, page 56
• Wireless Connectivity FAQs, page 56
• Touchscreen FAQs, page 56
• Logical Port FAQs, page 57s
• Power-over-Ethernet FAQs, page 57
• Remote Control FAQs, page 57
DMPDM FAQs
Q.
Can I disable DMPDM if my organization does not plan to use it?
A.
Yes. Save and send this command to your DMP as an advanced task from Cisco Digital Signs.
init.startService_mibifc=no&mib.save=1&mng.reboot=1
Q.
Can I re-enable DMPDM after someone has disabled it?
A.
Yes. Save and send this command to your DMP as an advanced task from Cisco Digital Signs.
init.startService_mibifc=yes&mib.save=1&mng.reboot=1
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