104 4024320 Rev A
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Having Difficulty?
Common Troubleshooting Issues
I don't understand the front panel status indicators
See Front Panel LED Status Indicator Functions (on page
106), for more detailed
information on front panel LED status indicator operation and function.
The modem does not register an Ethernet connection
Verify that your computer has an Ethernet card and that the Ethernet driver
software is properly installed. If you purchase and install an Ethernet card,
follow the installation instructions very carefully.
Verify the status of the front panel LED status indicators.
The modem does not register an Ethernet connection after connecting to a hub
If you are connecting multiple PCs to the residential gateway, you should first
connect the modem to the uplink port of the hub using the correct crossover cable.
The LINK LED of the hub will illuminate continuously.
The modem does not register a cable connection
The modem works with a standard 75-ohm RF coaxial cable. If you are using a
different cable, your residential gateway will not function properly. Contact your
service provider to determine whether you are using the correct cable.
Verify that you have followed the procedures in How Do I Troubleshoot My
Internet Service Installation? (on page
96).
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