Configuring the Cisco SPA8800 IP Telephony Gateway in an Asterisk Environment
© 2009 Cisco Systems, Inc. All rights reserved. Page 69 of 69
Gathering Information for Support
In the event that you need to reach out for support, collect the following information first:
A. SPA8800's configuration
Web-UI > Admin Login > Advanced >
Voice tab
Browser > File > Save As > [save entire page as SPA8800Voice.html]
Network tab:
Browser > File > Save As > [save entire page as SPA8800Network.html]
B. SPA8800 syslog log from debug output:
Web-UI > Admin Login > Advanced >
System tab > Syslog & Debug Server: and Debug Level: 3
Line N > SIP Debug Option:
Configuring this is described fully at: https://www.myciscocommunity.com/docs/DOC-5405
C. Voice tab
D. Asterisk sip.conf
E. Asterisk extensions.conf
F. WireShark trace
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