5
Cisco TelePresence IX5000 and IX5200 First-Time Setup
OL-27038-01
Resetting the Table Switch to Fix Issues with Touch 10 Controllers
Resetting the Table Switch to Fix Issues with Touch 10
Controllers
If your Touch 10 controller shows a blank screen, or stays in maintenance mode without initializing, a
possible cause could be that the switch in the table did not receive its configuration from the codec,
which can cause the Touch 10 controller to not receive Power over Ethernet (PoE) from the switch. This
condition requires that you reset the switch back to factory defaults and reboot the codec by completing
the following steps:
Step 1 Press and hold the Mode button for 11 seconds.
Note The Mode button is on the front and underside of the switch, on the same side as the power plug.
The switch LEDs begin blinking after three seconds, and stop blinking seven seconds later. Then, the
switch reboots and loses its configuration.
Step 2 Restart the codec by logging in to the IX5000 administration GUI and clicking Restart/Reset.
The default IP address for the GUI is 169.254.1.1, and the default username and password is
admin/cisco.
If you have already configured your codec, the IP address would be different.
The switch regains its configuration and the Touch 10 controller successfully initialize.
Tip To prevent this issue, use the power-on procedure as described in the “Required First Time Power-On
and Software Installation Procedure” section on page 3.
Configuring Cisco Unified Communications Manager for Your
Cisco TelePresence System
Before you can use your system, you need to configure your system in Unified CM.
You can configure your system and complete all steps in this chapter before you add your system to
Unified CM, but you will not be able to complete any of the following actions until you register your
device:
• The Touch controller cannot download its software from Unified CM and you receive an error in the
logs.
• You cannot place or receive calls.
• The device description is incorrect in the IX5000 administration GUI.
To configure your device in Unified CM, complete the following steps:
Step 1 Make sure that your Unified CM software has the latest device package version.
To find out the latest Unified CM device package for your IX version, see the Cisco Unified
Communications Manager Device Package Compatibility Matrix
.
To Next Page
Loading...
Need help?
General
