Cisco Unified Contact Center Express User Manual

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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 8 Troubleshooting Tips
Serviceability Problems
SNMP-based network management tools cannot monitor CRS components
Symptom You are unable to monitor CRS components with SNMP-based network management tools,
such as CiscoWorks.
Error Message None.
Possible Cause The SNMP subagents that monitor CRS components are not loaded or configured
properly, or the SNMP service is not running.
Recommended Action Complete the following steps:
Step 1 Make sure that each subagent has a key under the following SNMP service registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SNMP\Parameters\Extensio
nAgents
Step 2 Make sure that the subagent DLL exists under the directory specified in the registry. For example, expect
the subagent SnmpSysAppAgent to have a registry under HKEY_LOCAL_MACHINE\SOFTWARE\
Cisco Systems, Inc.\SnmpSysAppAgent\CurrentVersion and a path name that points to the location
of the SnmpSysApp subagent SnmpSysAppImpl.dll.
Step 3 Make sure that the SNMP service is running on the CRS server. If it is not, start the SNMP service.
File Manager in partial service
Symptom File Manager is found to be in PARTIAL_SERVICE. A message similar to the following
displays in the MIVR/MADM log messages:
Error Message Class=class.com.cisco.doc.UserDocument.Synchronization status=2005-8-7
14:02:05.36:Synching 1173: Aug 07 14:02:05.797 EDT
%MADM-FILE_MGR-6-RECOVERY_DETECTED:THREAD:EventQueue.DispatchThread-0-1:
Synchronization from Repository to local disk not performed.
Possible Cause RECOVERY of the node is in progress. File Manager does not perform the
synchronization of files from RDS (DB) during recovery, and it puts itself in PARTIAL_SERVICE
until it is notified that RECOVERY is complete.
Recommended Action None. Working as designed.
SNMP traps do not arrive at the trap receiver
Symptom The network management system (NMS) does not receive SNMP trap messages.
Error Message None.
Possible Cause There is a misconfiguration in the SNMP service properties.
Recommended Action Perform the following actions:
Step 1 On the CRS server, choose Start > Settings > Control Panel > Administrative Tools > Services.

Cisco Unified Contact Center Express Specifications

General

Brand	Cisco
Model	Unified Contact Center Express
Category	Software
Language	English