Cisco Unified Contact Center Express User Manual

Contents
ii
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
SNMP Agent and Subagents 2-2
SNMP Management Information Base (MIB) 2-2
SYSAPPL-MIB 2-2
CISCO-VOICE-APPS-MIB 2-6
CISCO-CDP-MIB 2-6
SNMP Traps 2-6
SNMP Trap Messages 2-6
Failover Traps 2-7
Setting up SNMP Traps 2-7
Setting the SNMP Trap Receiver 2-7
Setting the SNMP Community Names 2-8
Starting, Stopping, and Confirming the SNMP Service 2-9
Snapshot of Traps During Startup 2-9
Snapshot of Traps During Shutdown 2-10
CHAPTER 3 Alarm Service 3-1
About Alarms 3-1
Cisco CRS Alarm Service 3-1
Starting and Confirming the Alarm Service 3-2
Configuring the Alarm Service 3-3
Viewing Alarm Messages 3-3
Viewing Alarm Messages Sent to a Syslog Server 3-3
Viewing Alarm Messages Sent to an SNMP Trap Receiver 3-5
Viewing Alarm Messages Sent to a Windows Event Log 3-5
Alarm Definitions 3-5
Finding Information About an Alarm 3-5
CHAPTER 4 Trace 4-1
About Trace Files 4-1
The Component Trace File 4-2
Configuring the Component Trace File 4-2
Trace Level Options 4-3
Setting Trace Level Options 4-7
Viewing and Interpreting the Trace Files 4-8
Displaying a Trace File 4-8
Interpreting a Trace File 4-8
The Thread Dump Trace File 4-8

Cisco Unified Contact Center Express Specifications

General

Brand	Cisco
Model	Unified Contact Center Express
Category	Software
Language	English