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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 8 Troubleshooting Tips
High Availability and Failover
Server is in partial service
Symptom The CRS server shows PARTIAL_SERVICE from the CRS Administration Control Center.
Error Message PARTIAL_SERVICE on the CRS Administration Control Center web page
under a specific server link.
Possible Cause At least one service is not IN_SERVICE.
Recommended Action From the CRS Administration Control Center web page, complete the following
steps:
Step 1 If a service is not IN_SERVICE, go to the log of that service to find the reason.
Step 2 If a service is marked Invalid, refer to the tip Service constantly shows Invalid.
CRS does not accept call or function properly
Symptom The Cisco CRS system does not accept a call or function properly.
Error Message From the CRS Administration Control Center, under a specific server
link, there is neither CRS Engine nor CRS SQL Server
(Config/Historical/Repository/Agent).
Possible Cause One possible cause could be that the component is not activated.
Recommended Action Go to the CRS Administration web page to activate the appropriate component.
Service Master/Slave status is not shown on CRS Administration Control
Center
Symptom There is no Master or Slave status for a service on the CRS Administration Control Center web
page.
Error Message There is no Master or Slave icon next to a service.
Possible Cause The problem could be caused by one of the following:
• The service is not started.
• A dependent service is not started. For example, the Cisco Desktop Service does not show
Master/Slave status unless the CRS Engine is running, and the Cisco SQL Server
(Config/Historical/Repository/Agent) does not show Master/Slave status unless the Microsoft
Distributed Transaction Coordinator or the Microsoft SQL Agent is running.
Recommended Action Start the dependent service.
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